Dropbox AI Principles
Our commitment to customers when using AI
At Dropbox, we believe that AI will unlock profoundly more productive ways of working. Thanks to recent advancements in AI and machine learning, such as the introduction of ChatGPT and other LLMs, we’re now able to accelerate our mission of designing a more enlightened way of working. By innovating with AI and ML, we’ll be able to create next-generation smart products that help our customers find focus, be more productive, and better organize their working lives.
At the same time, we recognize the deep responsibility that comes with applying new technology on behalf of our customers. Millions of customers trust Dropbox with their most important information. Our products are home to family photos, birth certificates, business plans, legal documents, financial statements, and more.
To “be worthy of trust” has long been at the center of everything we do at Dropbox, and we see this as a moment to renew our commitment to this important value. Our AI principles have been developed with this standard in mind, which will guide our teams as we develop AI products and features responsibly in the years to come.
We will:
- Leverage AI to serve our customers: We will use AI when it helps us deliver better experiences for our customers. At no point, will we use it as a means to sell customer data.
- Keep customers in control of their data: Customer trust and the privacy of their data are our foundation. We will not use customer data to train AI models without consent.
- Be transparent about how we use AI: We are committed to transparency with our customers. We will provide clear explanations of how our AI experiences work so that our customers understand how these technologies can benefit them.
- Champion fairness in AI technology: We are committed to inclusiveness, non-discrimination, and fairness. We will strive to limit bias in our AI technologies, and ensure that they are reliable and robust.
- Be accountable to our customers: We will continuously seek feedback from our customers about our AI powered experiences, and ensure these experiences remain under human direction.
- Respect people, their safety, and their rights: We will work to ensure that our AI innovations not only serve people, but also respect their rights and their safety.