What’s in the report
IT and technical leaders are navigating one of the most complex landscapes yet—where security threats, productivity demands, and AI-driven innovations all come together. In this environment, IT’s role has transformed from that of a traditional gatekeeper to a strategic enabler of business growth.
This report explores the role of IT leaders in reshaping the future of work through smarter, more secure, and scalable collaboration strategies. It’s not just about implementing tools that function; it’s about choosing solutions that align with organizational goals, integrate seamlessly with existing systems, and support users at every level.
To uncover the realities behind these decisions, Cascade Insights surveyed and conducted interviews with IT and technical leaders from small to mid-sized organizations across five industries. These individuals shared candid insights on the tools they trust, the challenges they face, and the opportunities they see ahead. From balancing security and usability, to the promise and pitfalls of AI, their perspectives shaped the foundation of this report.
Most pressing challenges
Understand what challenges are facing IT leaders when identifying and onboarding new tools to their organizations.
How IT leaders are mitigating risk of new AI tools
AI adds an additional complexity to the security challenge for IT leaders, we’ve identified how they’re overcoming this.
Top priorities for new tool sourcing
What are the frameworks IT leaders are using when identifying tools that will bring value beyond ROI to their organizations?